We've made the process as simple as possible. Before adding your Forever Memoir keepsake to your cart, you'll have the option to upload your videos and photos directly on the product page. Once your order is placed, our team will professionally upload your memories to your keepsake before dispatch, so it arrives ready to play straight out of the box.

Your Forever Memoir keepsake can hold videos up to 2 hours in length, giving you plenty of space to preserve wedding films, anniversary highlights, family memories, special messages, and other treasured moments. If you're unsure whether your video will fit, feel free to contact us and we'll be happy to help.

Yes. Every Forever Memoir keepsake is carefully prepared by our team before dispatch. If you've uploaded your videos and photos when placing your order, we'll preload everything for you, ensuring your gift is ready to enjoy from the moment it's opened.

Not at all. Simply upload your videos and photos when placing your order, and we'll take care of the rest. Your Forever Memoir keepsake will arrive fully set up and ready to relive your special memories with the touch of a button.

Yes. Your Forever Memoir keepsake can be updated with new videos and memories in the future. Simply connect the device to a computer or a laptop using the supplied USB cable and transfer your new content. This allows you to continue adding special moments and keeping your collection of memories up to date for years to come.

We aim to dispatch all orders as quickly as possible.

Once your videos and photos have been uploaded and your keepsake has been prepared, delivery typically takes 2-3 working days within the UK. You'll receive tracking information as soon as your order has been dispatched so you can follow its journey every step of the way.

Yes. Every Forever Memoir keepsake includes a built-in rechargeable battery and charging cable. Once fully charged, you can enjoy your videos and memories without needing to keep the device plugged in. Simply recharge it whenever needed to continue reliving your special moments for years to come.

We're always happy to help. If you experience any issues uploading your videos or photos, you can email us directly at support@forevermemoir.co.uk and our team will assist you as soon as possible.

Alternatively, you can contact us through our website by clicking here and submitting your file to be converted into the right format. We'll email you back with an updated version of your file and ensure your memories are uploaded successfully.

Yes. We offer a next day delivery service for customers who need their Forever Memoir keepsake sooner. Orders placed with next day delivery typically arrive within 1-2 working days after your videos and photos have been uploaded and your keepsake has been prepared. Tracking details will be provided once your order has been dispatched.