Uploading your video

     

 Connect your box/album to a computer or laptop (Mac not compatible)

To upload your video/pictures connect the box/album to your computer/laptop using the USB cable.

     

 Media Management

 Sort your videos and photos into the correct folders, make sure they are the correct format and resolution. You can add, delete, or modify your content as you wish.

Gifted up and ready to go

You can benefit from our complimentary service where we will pre-load your content before dispatching orders all done by media experts, ensuring your box/book arrives ready to showcase your memories, all presented in our gift box.

  

Video Compatibility Issues

Troubled by a 'no file' or ‘video not supported’ errors? Our converter is designed to resolve these issues and enhance your Forever Memoir experience.

 

 

How to make your video

1. First you need to make your video. The app I would recommend to download is an app called CapCut. This app is the easiest app to make the perfect video. It is very simple to use and the best part is that it is absolutely free! It is available on Apple, Android and available on computers/laptops too!

When making the video make sure your video is 800px x 600px. An easy way to get the sizing perfect for your box is by using the app below. Open the app and click on ‘format’ and then click the aspect ratio 16:9. This will give you the perfect size to fit your video onto the screen on your video box/book. You can add music to your video and use the free options they have on the app or you can upload your own onto the app to use.

 2. Once you have made and saved your video, make sure the video is in a MP4/ MOV format and the video size format is 4GB or less for the video box's and 2GB or less for the video albums. If you need to convert the file or the size format you can use the link attached below to convert your video for free. Just make sure your video is under 1GB to use this website. On this website you can convert your file into a MOV and MP4 format and you can also decrease the size of the video while getting to keep the quality of the video at the same time! However, you can only use this website if your video is 1GB or less.

Other important information which is needed is to make sure the frame rate of the video is 25 or less. Also if you purchased the video albums or the white video box than the resolution needs to be 1920 x 1080. If you purchased the black video box than the resolution needs to be 1280 x 720.

https://www.freeconvert.com/video-converter

If you need help you can always contact us to help you!