Shipping & Returns
Shipping Process & Services
Once you have placed your order, it can take between 1-2 working days to dispatch the item. Standard shipping can take up to 3-5 working days to get delivered and express shipping can take up to 2 working days to get delivered in mainland UK (Working days are termed as Monday to Friday).
We mainly use Royal Mail Tracked 48 Service for goods which weight less then 2kg, all other goods will be delivered by a different courier. 90% of our deliveries are made by Royal Mail as we think they give the best service and cover all areas of the UK.
International Shipping
We currently offer international shipping to a range of countries. See the list below:
- United States
- United Arab Emirates
- Italy
- Spain
- France
- Switzerland
- Ireland
- Canada
- Turkey
Return Policy
Returns are not accepted as once we have customised our orders we cannot re-use our boxes hence why we cannot offer any returns. Every product will go through a thorough quality check before being sent off to you.
Cancellation Policy
All customers have a right to cancel their order (if their order does not include customisation) as long as we have not packed your item and dispatched it. Customers also have a right to cancel their order (customisation or video has not yet been attached to the video box) as long as we have not started to process the order.
Damaged Goods
Before all orders are dispatched we will do a thorough quality check on all orders to make sure all orders are perfect before reaching you. We will photograph all orders beforehand to make sure we give the best service to our customers. If there is a chance your item gets damaged while on its way to you then please do contact us and we will make it right for you.